Job Description
Description Our Global Business Group at Nova is looking for a Senior Field Service Engineer who is a self-starter, customer-focused, technically strong, and thrives in a fast-paced semiconductor manufacturing environment. The ideal candidate is a strong team player with leadership capabilities, excellent communication skills, and hands-on experience supporting semiconductor equipment inside high-volume manufacturing fabs.
The Sr. Field Service Engineer will perform advanced engineering and technical activities while partnering closely with customers, internal engineering teams, and R&D to support and improve Nova systems in the field. This role requires a proactive problem solver who can independently drive customer satisfaction, mentor junior engineers, and effectively communicate technical findings through reports and presentations.
Pay Range: $56- $62 hourly (DOE)
Why Nova: - Certified Best Places to Work from "Great Places to Work" between 2022-2026 (Rated by our employees) Top 30 in our industry category
- Doubled in revenue from 2020 to 2022
- Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
- Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers
You'll be joining Nova's Global Business Group (GBG), a collaborative and high-performing organization that values teamwork, innovation, ownership, and customer success.
Role Responsibilities - Implement Nova's Customer Support Policy and provide onsite support for Nova systems at customer semiconductor fabs
- Perform troubleshooting, maintenance, repair, upgrades, installations, and recovery activities on semiconductor manufacturing equipment
- Support new equipment installations, qualifications, software upgrades, and add-ons
- Analyze equipment logs, process data, and hardware-related information to diagnose and resolve technical issues
- Maintain accurate and timely reporting of customer support activities, system status, inventory usage, and service actions
- Collaborate with R&D, Applications Engineering, Manufacturing, and Global Support teams to resolve complex technical issues
- Provide customer training and retraining to ensure effective operation and maintenance of Nova systems
- Mentor and train Field Service Engineers developing expertise in assigned toolsets
- Maintain spare parts inventory according to Nova policies and operational requirements
- Support sales and customer relationship activities as needed
- Deliver professional customer-facing communication and presentations demonstrating strong technical understanding and problem-solving capabilities
- Travel domestically to support customer sites and business needs
Requirements - Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, or related Engineering discipline is required
- Master's degree is preferred
- Minimum of 3 years of field service or semiconductor equipment experience
- Must have hands-on experience working inside semiconductor manufacturing fabs
- Strong vacuum systems knowledge is required
- Previous experience with metrology equipment, X-ray systems, XPS, or SIMS is a plus
- Knowledge of optics, robotics wafer handling systems, mechanical systems, and GUI software is preferred
- Strong customer-facing experience in high-tech manufacturing environments
- Ability to travel domestically up to 40%
- Valid passport required
What Will Help You Succeed - Strong leadership skills with the ability to mentor junior engineers and lead technical activities in the field
- Excellent customer service and relationship management skills
- Outstanding verbal and written communication skills
- Strong troubleshooting, analytical thinking, and problem-solving abilities
- Ability to work independently in demanding customer environments
- Experience working inside semiconductor fabs and understanding fab operations, protocols, safety, and cleanroom practices
- Strong understanding of vacuum systems and semiconductor equipment fundamentals
- Experience integrating equipment with fab automation systems and communication protocols such as SECS/GEM and HSMS
- Knowledge of semiconductor manufacturing processes, ergonomics, and yield requirements
Get to know us better: Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world's most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at talent@novami.com
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