Job Description

The Universal Banker is an entry level position responsible for assisting in the execution of sales, products, or service activities in coordination with the customer service team. The overall objective of this role is to foster relationships with customers, build loyalty, and help increase sales to individual consumer clients. Responsibilities Assist in basic account opening for existing customers. Provide service delivery to internal and external customers to resolve account service issues. Execute financial transactions in accordance with bank policies and procedures. Refer opportunities to segment partners where appropriate. Create sales opportunities out of service transactions and resolve customer complaints or issues promptly and effectively. Support sales and service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customers and bank assets. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citi, its clients and assets by driving compliance with applicable laws, rules, and regulations, and escalating, managing, and reporting control issues with transparency. Qualifications 1–3 years of relevant experience. Previous retail banking or similar experience required. Consistently demonstrates clear and concise written and verbal communication skills. Education High school diploma or equivalent. Compensation & Benefits Full‑time positions are paid $50,030.00 – $65,270.00 annually. Part‑time hires will receive a prorated salary based on hours worked. The equivalent hourly rate for the annual range is $24.05 – $31.37. In addition to salary, Citi offers discretionary and formulaic incentive and retention awards for eligible employees. Benefits include medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off packages, including vacation, sick leave, and paid holidays. For additional detail, visit citibenefits.com (offerings may vary by jurisdiction, job level, and date of hire). Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you have a disability and need a reasonable accommodation to use our search tools or apply for a career opportunity, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr

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