Job Description

Administrative Assistant

We are a company that is driven by our Core Principles of Service, Excellence, Integrity, Generosity and Fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers.

North of Milwaukee, our TIC office is in West Bend's beautiful historic district filled with the charm of repurposed early 20th century buildings. With many restaurants to choose from and the Eisenbahn State Trail nearby for a quick stroll, you will always find something to do and see.

The Administrative Assistant is responsible for managing and maintaining loan files throughout the lending process, reviewing documentation for accuracy and completeness, coordinating file updates, and supporting funding and compliance activities. The position also assists with responding to customer inquiries and credit bureau disputes, maintaining organized records, and performing a variety of administrative tasks. Success in this role requires strong attention to detail, excellent organizational skills, the ability to manage multiple priorities, and a commitment to delivering high-quality customer service to both internal and external customers.

This role is required to come into the office 2 days per week to handle incoming correspondence via mail and other administrative duties.

$1000 sign on bonus after 90 days

10% extra night and weekend shift differentials

Hybrid - Work-From-Home, including training period

Flexible work schedule

Computer equipment and headset provided

Tuition Reimbursement

Medical, Dental, Vision Insurance

Life Insurance, Short and Long-Term Disability

Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months

Paid Time Off, up to 80 hours the first year

Additional 8 hours Birthday Month PTO

Potential for an additional 8 hours Volunteer PTO

Paid holidays

Salary Range - $19.00-$24.00

Requirements

Organizational & Administrative Skills

• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Ability to manage multiple priorities and meet deadlines
• Strong recordkeeping and file maintenance abilities

Communication & Customer Service

• Excellent verbal and written communication skills
• Professional phone and email etiquette
• Strong customer service and problem-resolution skills

Technical Skills

• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
• Experience with loan origination, servicing, or document management systems
• Accurate data entry and typing skills

Analytical & Problem-Solving Skills

• Ability to identify discrepancies and resolve documentation issues
• Strong critical thinking and decision-making skills
• Ability to analyze information and prioritize workflow effectively

Nice to Have:

Loan Administration & Documentation

• Knowledge of loan documentation, funding, and servicing processes
• Ability to review loan files for completeness and accuracy
• Understanding of lending policies, procedures, and compliance requirements
• Experience maintaining electronic loan records and document management systems

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 2-5 years of experience as a administrative assistant or related role
• Ability to maintain confidentiality and handle sensitive information
• Demonstrated ability to work independently and collaboratively in a team environment

Language Skills

Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Protective Clothing Required: None

Work Environment

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.

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